Defining key performance indicators (KPIs) is the first essential step in tracking and evaluating your progress and thereby allowing you to focus on activities that are important to your business. Though most business people understand the value of key performance indicators (KPIs), they often fail…
If I polled most business owners and asked them if they believed in customer service you would get a resounding hell yes. Who wouldn’t? It’s built into our entrepreneurial DNA that you have to treat customers with delicate care. However, It’s embarrassing that few do….
I have been blessed by having several outstanding mentors in my career. They all were very gracious with their time and advice and I am clearly a better person because of their generosity and experience. Throughout the years I have tried to emulate them by…
I am always fascinated by professional athletes and the physical and mental skills that they demonstrate in key games. I am astounded by their incredible athletic prowess and their ability to execute in pressure situations. They have amazing concentration and focus. They have exceptional positive…
I recently watched a musical group rehearsal and I was especially interested in the method that the conductor used to carefully evolve improved competency. He insisted that the group sight-read the entire piece of music, all the way through. regardless of how many mistakes were made…
I love finding and sharing lessons from business situations, so I have to write about a sales experience that I had recently. After years of avoidance, I finally was ready to buy a high-tech, state-of-the-art big screen TV. I did the cursory product research online…