In the face of new technology and a rapidly evolving digital landscape, business leaders in the 21st century confront an unprecedented and ever-changing set of challenges. When you need help…
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Even the most talented, driven businesspeople often need to pay more attention to the time it will take to accomplish a task. Whenever I challenge my coaching clients to time-block a…
Taking ownership of your team, business, and day-to-day tasks is crucial when you own a business or lead a team. Leaders must lead by example. However, you’ll see where tasks…
The book Never Lose a Customer Again by Joey Coleman is an excellent reminder that customer retention, client delight, and the lifetime value of clients are all critical to small…
Have you ever had an experience as a customer that stands out in your mind, for better or worse? Of course, people tend to remember the worst interactions they’ve ever…
Two years into the pandemic, many workplaces have either pivoted to remote work entirely or evolved to include a hybrid remote and in-office work model. In some cases, this was…
