When small business owners want to boost sales, they often make the mistake of looking at the numbers without the proper context. You might tend to focus on the bottom…
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In my many years as a small business coach, I’ve noticed small business CEOs continuously falling into the trap of graciously giving annual raises to their employees. If you repeatedly…
Most business owners understand the importance of successful delegation in management: after all, there’s only so much work you can do by yourself in a day. I’ve written a whole…
Garnering employee accountability can feel like searching for unicorns in an enchanted forest. More specifically, getting your team to take responsibility for themselves, their actions, and their work can be…
Defining key performance indicators (KPIs) is the first essential step in tracking and evaluating your progress and thereby allowing you to focus on activities that are important to your business….
If I polled most business owners and asked them if they believed in customer service you would get a resounding hell yes. Who wouldn’t? It’s built into our entrepreneurial DNA…
