Most business owners understand the importance of successful delegation in management: after all, there’s only so much work you can do by yourself in a day. I’ve written a whole blog post about how delegating is vital to the success of your business. Where people…
Garnering employee accountability can feel like searching for unicorns in an enchanted forest. More specifically, getting your team to take responsibility for themselves, their actions, and their work can be challenging. When you’re not successful, it can be downright disappointing. As a small business…
Defining key performance indicators (KPIs) is the first essential step in tracking and evaluating your progress and thereby allowing you to focus on activities that are important to your business. Though most business people understand the value of key performance indicators (KPIs), they often fail…
If I polled most business owners and asked them if they believed in customer service you would get a resounding hell yes. Who wouldn’t? It’s built into our entrepreneurial DNA that you have to treat customers with delicate care. However, It’s embarrassing that few do….
I have been blessed by having several outstanding mentors in my career. They all were very gracious with their time and advice and I am clearly a better person because of their generosity and experience. Throughout the years I have tried to emulate them by…
I am always fascinated by professional athletes and the physical and mental skills that they demonstrate in key games. I am astounded by their incredible athletic prowess and their ability to execute in pressure situations. They have amazing concentration and focus. They have exceptional positive…