How well do your employees understand your business? I don’t just mean what your company does: I say how their role contributes to your overall success. How clear are you about communicating business strategy to employees? If your people don’t understand how their work…
One of my favorite business books of all-time is the autobiography of Sam Walton, the patriarch, and founder of Wal-Mart. Sam was a brilliant businessman who truly understood what made his retail business successful. At the end of his book, he lists the “Ten Rules That Worked for Me.” All of his observations (and the book) are worth your time, but the one that impacted me is this one…
So few business owners actively seek information from their customers about how their company is performing. Customer feedback surveys are an underused resource that can give you so much insight into how your product or service performs. Utilizing your customers’ feedback in a constructive way…
Organizing for successful change management is incredibly important for the long-term success of your company. Many business owners are reluctant to rock the boat in their organization even when change is needed because they’re afraid of conflict and resistance. However, change is necessary in order…
Budgeting is not a sexy topic for many people. Yet it determines the livelihood of any business. In other words, you must understand the art of small business budgeting if you want your venture to be a successful one. As the year is about to…
If I polled most business owners and asked them if they believed in customer service you would get a resounding hell yes. Who wouldn’t? It’s built into our entrepreneurial DNA that you have to treat customers with delicate care. However, It’s embarrassing that few do….