So few business owners actively seek information from their customers about how their company is performing. Customer feedback surveys are an underused resource that can give you so much insight into how your product or service performs. Utilizing your customers’ feedback in a constructive way…
Organizing for successful change management is incredibly important for the long-term success of your company. Many business owners are reluctant to rock the boat in their organization even when change is needed because they’re afraid of conflict and resistance. However, change is necessary in order…
Budgeting is not a sexy topic for many people. Yet it determines the livelihood of any business. In other words, you must understand the art of small business budgeting if you want your venture to be a successful one. As the year is about to…
If I polled most business owners and asked them if they believed in customer service you would get a resounding hell yes. Who wouldn’t? It’s built into our entrepreneurial DNA that you have to treat customers with delicate care. However, It’s embarrassing that few do….
Whether you are running a small business or a business unit of a corporation, the odds are that you have been caught unprepared when a key employee moves on. The impact on your team’s productivity and your financial results are usually significant. The best antidote…
It has been years since I have been in a college classroom. However, I clearly remember an undergraduate Principles of Management course at Southeast Missouri State University where I was introduced to a management challenge of understanding what are the functions of management. I was…