Most Awesome Tactic to Sculpt Your Total Quality Management Model

One of my favorite business books of all-time is the autobiography of Sam Walton, the patriarch, and founder of Wal-Mart. Sam was a brilliant businessman who truly understood what made his retail business successful. At the end of his book, he lists the “Ten Rules That Worked for Me.” All of his observations (and the book) are worth your time, but the one that impacted me is this one…