If you’re a small business owner, chances are you’ve encountered clients taking unreasonably long to pay you. It might be because your client is a big company who thinks they…
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Defining key performance indicators (KPIs) is the first essential step in tracking and evaluating progress. This allows you to focus on activities that are important to your business. Though most…
If I polled most business owners and asked them if they believed in customer service, you would get a resounding hell yes.  Who wouldn’t?  It’s built into our entrepreneurial DNA…
I am always fascinated by professional athletes and the physical and mental skills that they demonstrate in key games. I am astounded by their incredible athletic prowess and their ability…
I recently watched a musical group rehearsal and was especially interested in the conductor’s method of carefully evolving improved competency. He insisted that the group sight-read the entire piece of…
I love finding and sharing lessons from business situations, so I have to write about a sales experience that I had recently. After years of avoidance, I finally was ready…
