Garnering employee accountability can feel like searching for unicorns in an enchanted forest. More specifically, getting your team to take responsibility for themselves, their actions, and their work can be…
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Running a business involves interpreting a lot of numbers. There are expenses to track, salaries to be paid (including your own!), and profit margins to be calculated. Amidst all these…
If you’re a small business owner, chances are you’ve encountered clients taking unreasonably long to pay you. It might be because your client is a big company who thinks they…
Defining key performance indicators (KPIs) is the first essential step in tracking and evaluating progress. This allows you to focus on activities that are important to your business. Though most…
If I polled most business owners and asked them if they believed in customer service, you would get a resounding hell yes. Who wouldn’t? It’s built into our entrepreneurial DNA…
I recently watched a musical group rehearsal and was especially interested in the conductor’s method of carefully evolving improved competency. He insisted that the group sight-read the entire piece of…
