When did you last hire someone because they seemed a little unusual? I’ve written about the benefits of hiring employees who don’t fit the stuffy corporate profile. Hiring fresh, creative,…
Read More
As a small business owner, you know the importance of customer feedback. From validating a new idea to pivoting in your current enterprise, knowing what the people want (and what…
Starting a business from scratch isn’t for everyone. You have to find customers, build a team, create systems, establish cash flow, make plenty of mistakes, and somehow survive long enough…
Have you ever wondered why some businesses successfully provide excellent customer experiences while others fail? The answer lies in their database of customers. A database of customers is more than…
I have been blessed by having several outstanding mentors in my career. They all were very gracious with their time and advice, and I am a better person because of…
A friend forwarded me Professor Daniel Goleman’s article “The Focused Leader” from the Harvard Business Review. It was an exciting report about leaders’ focus, but I was struck by an…
