As a small business owner, you know the importance of customer feedback. From validating a new idea to pivoting in your current enterprise, knowing what the people want (and what…
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Many people want to avoid the daunting process of setting up and growing a new business from scratch. As a result, buying an existing business has become a reasonable alternative….
Have you ever wondered why some businesses successfully provide excellent customer experiences while others fail? The answer lies in their database of customers. A database of customers is more than…
I have been blessed by having several outstanding mentors in my career. They all were very gracious with their time and advice, and I am a better person because of…
A friend forwarded me Professor Daniel Goleman’s article “The Focused Leader” from the Harvard Business Review. It was an exciting report about leaders’ focus, but I was struck by an…
Every fall I spend 10 days hiking in the mountains of Montana, hunting Elk and reconnecting with a place I truly love. Somehow, I frequently end up sitting in the…
