As your business expands, there may come a time when you need to think about hiring a manager to lead your sales department. This is a crucial decision that should not…
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I am compelled to write this article because I am fascinated by a friend, physician, and fellow board member that has an incredible talent for listening and synthesizing complex and…
There are many articles on being a good leader, but sometimes even the best leaders give terrible advice. There is no shortage of poor leadership quotes on the Internet, although…
Have you ever had an experience as a customer that stands out in your mind, for better or worse? Of course, people tend to remember the worst interactions they’ve ever…
Peter Drucker may have passed away in 2005, but his contributions to the business world continue. A prolific author and educator with a unique outlook on management, Drucker continues to…
Robert Cialdini, Ph.D., is the authority on persuasion. His book Influence: The Psychology of Persuasion is a masterclass on how to get people to say “yes.” Learning the art of…
