A significant part of owning a business is learning to manage project scope creep. Scope creep, for those unfamiliar with the term, is when a client requests changes or services that were not part of the original agreement. Before you know it, you’re doing more work than you initially charged for, drastically reducing your profits.
We’ve all seen it happen: your client contracts for a project, then push for more work, extra rounds of revisions, or additional services for no extra charge. Business owners frequently give in to please the customer, but this unpaid labor can kill your bottom line. So here’s what you need to know about how to avoid unpaid project scope creep.
If you’re having trouble learning how to manage scope creep, you’re not alone. It might start innocently enough: a client requests a minor change, and you don’t see the need to create a change order because you have a good relationship.
However, this kind of behavior can quickly spiral out of control. For example, the client might request additional changes or services, thinking they can get more work for no extra charge, or you might throw in free services for multiple clients. As a result, you’ve completed hours and hours of work you’re not getting paid for.
It doesn’t have to be that way. Here are a few tips on how to manage scope creep
One aspect of owning a business is figuring out how to manage scope creep successfully. To lead effectively, you should constantly strive to learn new tactics. Sign up for my free weekly blog articles or a complimentary coaching session for more fabulous leadership tips from a qualified business coach.
Coach Dave
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