One of the most common misconceptions regarding competition in business is that losing customers to competition can be avoided by simply reducing negative experiences with your business. Yet, surprisingly, 67% of customers leave companies because of perceived indifference toward them rather than outright negative experiences.
Pacifying angry customers alone is not a competitive strategy. Businesses today must do more than that to keep customers. Here are four steps to creating an effective competitive strategy to help you retain your market share and customers.
The secret of how to beat the business competition is to be proactive rather than reactive. Retain and grow your position relative to your competitors by following these 4 steps.
The first step to staying ahead of the competition in business is knowing who your competition is and what they are doing. Know your significant competitors and keep up with what they are doing weekly. Create a competitive analysis and keep it updated as the facts change. Your research doesn’t have to be complicated or perfect. If you have one, you will be ahead of the game.
Can you answer immediately and concisely if asked how you differ from your competitors? Can your salespeople? Can every employee? Your USP, your unique selling proposition, is one of the most critical aspects of your company. If you don’t know exactly how you are different from others in the marketplace, you and your employees will struggle to communicate that difference regularly.
Competitors have overtaken Toys “R” Us, Bed, Bath and Beyond, Blockbuster, and countless others in the last decade because they grossly underestimated them. Just because a competitor is smaller, younger, or looks different on the surface (such as e-commerce instead of brick-and-mortar retail) does not mean they aren’t a threat. When it comes to competition in business, do not have institutional overconfidence that allows competitors to overtake. Be aware of the advantages competition might have over you, and be agile enough to pivot rapidly if necessary.
Competition in business requires you to be bold and clear when communicating with your target market. You can use that information to sharpen your selling and marketing language when you know who your competition is, what they are doing, and where they are weak. Help your prospects decide to choose you over your competition and help your customers remember why they already have.
While you may feel competition is your biggest headache, the right strategy can turn competitors into your biggest motivation to improve and innovate. Ready to take your competition by storm? Please complete my contact form for a complimentary meeting on reacting to competition in your business and marketplace.
Coach Dave
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