This is an in-your-face example of a business that is aggressively challenging you with a commitment about their delivery. Is there a reason that you shouldn’t do the same?
If you want your customers to be your advocates and life-long referral sources follow these steps:
So, what’s in it for you as the business leader? Simply, it’s this: If you write out and live by a well done customer service pledge, the promise to your customer will be executed by your team when you aren’t there. In the end, that is a way for you to leverage your vision for your brand, while you are enjoying the amazing benefits of being the boss.
Isn’t it a great investment to make a service delight commitment to free you to work on enjoying your life? In my simple view, that’s an amazing motivator.
I am an unabashed, passionate, advocate of committing to a customer service pledge and the clear-eyed response to ensure that your pledge is executed repetitively. It has worked for my businesses and it will for you.
If you would like see more ideas to help you drive your business profitability, click here.
Coach Dave
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