That company became one of the fastest-growing and most successful retail start-ups during the first decade of the 2000s. Our success was primarily due to our passionate use of customer service to nurture customer loyalty. Here’s what you need to know about creating raving fans for your business through exceptional customer service.
Exceptional customer service starts with a framework. In Raving Fans, Blanchard and Bowles outline three main takeaways for developing advanced customer service skills at your company. Here are their tips:
The three ideas above can create a helpful framework for your customer service goals. However, you need to get specific if you want to institute advanced customer service skills at your organization. Here are some tips:
Customer service is a critical component of attracting and retaining customers. If your company lacks a business coach in this department, a business coach like me can help. Please complete my contact form to discuss implementing advanced customer service skills training in your business.
Coach Dave
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